Shipping & Delivery Policy
Aastha IT Solutions — A Unit of Kuntal Associates
Last Updated: March 02, 2026
1. Overview
Aastha IT Solutions (a unit of Kuntal Associates) primarily deals in digital products and services. This policy outlines how we deliver our products and services to customers.
2. Digital Products & Services
Since our products are primarily digital in nature, delivery is handled electronically:
- Available for download via Google Play Store / Apple App Store
- Access granted immediately after successful payment
- Download links will be sent to your registered email address
- Login credentials sent to your registered email within 24 hours of payment confirmation
- Access available through web browser — no physical shipping required
- Setup and onboarding assistance provided via email/call
- Delivery timelines agreed upon in the project proposal/contract
- Deliverables shared via email, GitHub, or deployment to client's server
- Milestone-based delivery for larger projects
- Final delivery upon completion of testing and client approval
- License keys sent to registered email immediately after payment
- Subscription access activated within 1 hour of payment confirmation
- Renewal reminders sent 7 days before expiry
3. Delivery Timeline
| Product/Service Type | Estimated Delivery |
|---|---|
| Digital Downloads | Instant / Within 1 hour |
| SaaS Subscriptions | Within 24 hours |
| Custom Development | As per project agreement |
| Consulting Services | Scheduled within 48 hours |
4. Delivery Issues
If you face any issues with delivery:
- Check your email inbox and spam/junk folder for delivery confirmation
- Ensure your registered email address is correct
- Contact us at support@aasthait.com with your order/invoice number
- We will resolve delivery issues within 24-48 hours
5. No Physical Shipping
Aastha IT Solutions deals exclusively in digital products and services. We do not ship any physical goods. All deliveries are made electronically via email, cloud platforms, or direct server deployment.
Contact Us
For any delivery-related queries, please reach out to us:
Email: support@aasthait.com
Proprietor: Harendra Singh
Business Name: Kuntal Associates (Trade Name: Aastha IT Solutions)
GSTIN: 08DWHPS1838G1Z6
Address: AC-21, Narayan Vihar, Gopalpura Bypass, Ajmer Road, Jaipur, Rajasthan - 302020
We will respond to your inquiry within 48 hours.